Watch not syncing?
Keep both devices nearby, confirm Bluetooth and Wi‑Fi are enabled, then open SetOnward on both devices.
Workout not recording?
On iPhone, review SetOnward’s permissions in the Health app and confirm the Watch is unlocked and worn.
Session appears stuck?
Return to the current workout, allow a moment for device sync, and use the visible set or rest control once.
Need personal help?
Email the device models, software versions and a brief description—without sharing sensitive health information.
Contact SetOnward
Email support@setonward.com. We aim to respond within three business days.
For privacy questions, email privacy@setonward.com.
Before contacting support
- Confirm your iPhone and Apple Watch meet the versions listed on the App Store.
- Install current iOS and watchOS updates when compatible with your devices.
- Restart both devices and reopen SetOnward.
- Do not email medical records, passwords or payment-card information.
Looking to remove app information? Read the data-deletion guide